Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

What is your standard shipping policy?

We offer complimentary express shipping on all orders over $250. Standard delivery typically takes 3-5 business days, while international shipping may take up to 10 business days depending on the destination.

How do I return or exchange an item?

You can return unworn items with original tags attached within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label and select your preferred refund method or exchange size.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We use high-quality, sustainable fabrics including organic cotton, recycled polyester, and responsibly sourced leather to ensure both luxury and environmental consciousness.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more tailored fit, or you can contact our stylists for personalized advice.

Can I track my order in real-time?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey until it reaches your doorstep.